Release note 12.3

Process returns directly from the OMC

Efficiently managing returns is crucial in today's retail environment. To enhance your service, we have integrated return processing into the Order Management Center (OMC). This update allows your customer service team to handle returns effortlessly, ensuring your clients receive the top-notch service they expect.

Customer service staff can now declare returns directly from the OMC, offering customers the most convenient return methods, such as in-store returns or postal returns. Each sales channel can have independently configured return methods, along with custom documents and notifications.

Additionally, returns are prominently displayed on the order details page. This update is retroactive, so all previously created returns will now benefit from these new enhancements.

Pick-up point delivery now available in the Order In Store

Pick-up point delivery is one of the fastest-growing delivery methods, offering convenience for the end-customer. Now, you can delight your clients with this option in Order In Store, making their shopping experience even better.

Eligible carriers are suggested by the Delivery Promise calculation, and customers can explore available pick-up points on a map near their address. Moving the map or entering another address will reveal new relay points.

Please note: Currently, only Colissimo supports this delivery method. More carriers will be added soon.

Please note: A Delivery Promise license is required to use this delivery method.

Adding grouped comments

Boost efficiency with our new bulk comment feature! Customer service can now add notes to multiple orders with a single click. It's a game-changer for team communication. Batch away and save the day!

State filter for order stock consultation 

Enhance your efficiency with our new filtering feature! When seeing the details of an order, the Customer service staff can now filter items by status before accessing the stock page, displaying only the items they are interested in, such as ignoring the items already claimed. This targeted view simplifies operations, allowing your team to focus on the stock that matters most.

Update your orders on a refund

Include a state in your workflow to notify your clients when their order is refunded and set those states in your payment parameters


Carrier integration & upgrades

Your new meta-carrier Shippit is ready for the APAC region. Shippit deliveries are fitted to Malaysia, Thaïland and Singapore.
Standard, Express, Same-day deliveries are available with a cash on delivery option if necessary.

DPD France now includes "Classic" mode, a service specifically designed for B2B deliveries.
Additionally, DPD has been upgraded to provide DIY configuration.

Integrators & Partners

Revamped site setup flow

Set up new sites fast and well with our revamped configuration generator, now fully integrated within the OMC. No more switching windows! Enjoy a streamlined workflow and up-to-date compliance for faster, standardized site setups.

Key Features:

And much more…

Order Management Centre (Backoffice)

✨ Payments can be purged directly from the OMC (Integrators)

✨ Action orchestration is available for line item group in the workflow (Integrators)

🐛 Stock Locations : Modify multiple stock locations at once. No batch limit.


Webhooks

✨ Specific topic to notify stock import completion

🐛 Automatic restart of topics if they stopped working



Configuration

✨ Draft of the Delivery Config can be published on a date with a specific timezone 

🐛 Fixed bug with Delivery Promise where it was impossible to delete regular expressions

🐛 Fixed issue with document and email manager

✨ Default Order in Store configuration is now in multi-quantity

Extensions & Connectors

✨ Reserve & Collect: a phone prefix is pre-selected by default

✨ Shopify connector: Delivery rates based on delivery promise response, proxy routes to customize delivery promise requests

✨ When there was an error in the batch import of stock locations, it displayed the error reason at the end and it was truncated. The order between error reason and documents has been inverted to always show the error reason.

Legend : ✨ new feature / 🐛 bug fix

🤩 Your feedback is gold ! 🏅

Hey you, yes you! At the product team, we are looking to connect with you, our user, to learn about how you work with OneStock and shape the future of our OMS together.

So you are interested in helping us out? Collaborating is easy, simply click on the link below and pick a 30-min time slot to get in touch with our product team that can wait to meet you.

Schedule a Discovery Call

Talk to you soon,

OneStock Product Team