We've implemented an advanced AI-driven feature to interpret and translate carrier error messages in the Store App and in the Backoffice. This functionality aims to provide immediate, understandable error descriptions in the user's language, enhancing clarity and decision-making for store users and customer service representatives.

🤓 How does it work? 

When a carrier label printing error occurs, users will now see a comprehensible error message, alongside the original carrier error. This dual-display ensures users are informed and can take appropriate action.

Recognizing the critical importance of safeguarding personal information, we place a high value on efficiency when a client seeks data anonymization. However, the old process wasn't optimized as you had to ask support to anonymize specific orders.

Thanks to this new feature, your Customer Support team now has the ability to anonymize orders directly from the backoffice, empowering them to respond swiftly to customer requests for privacy without requiring intervention from our support team.

Note: a default configuration for anonymized fields is automatically applied, but can be overridden from the Configuration > Orders > Anonymization page.

Customers sometimes return their products autonomously via our Self Service Return module. Yet, they might not have printed the label at that moment, leading them to contact customer service for retrieval.

Up until now, customer service was unable to access or download this label from the Backoffice. This new update empowers them to obtain it from customers and, if necessary, send it back.

As a retailer, you may manage numerous stores of different size, with diverse teams of salespeople and the usage of OneStock can vary across locations. For this reason, we offer a flexible store app adapted to every need.

To address this, we offer an intuitive configuration tool allowing easy customization of the Store App displays based on specific conditions like user roles, stock location manual tags, or enabled modules.

Within each menu, you can declare page blocks and then simply drag and drop pages from the right-hand section to add them to the blocks.

This configuration is only available for admin client roles.

As another step in order to ease the store app configuration experience, we now provide a Do-It-Yourself interface for configuration of general parameters of the Store App.

This practical tool allows you to easily set up and adjust features such as available item options, reasons of item's unavailability, or scan modes.

The interface is designed to streamline the setup process, ensuring a more efficient and less complex configuration that aligns with your specific store requirements.

This configuration is only available for admin client roles.

You can now directly manage your payment providers from the backoffice.

This update allows for easy configuration of payment methods and precise distribution of payment devices across different stock locations, streamlining your payment handling process.

This configuration is only available for admin client roles.

Previously, a lack of flexibility meant that we had to use APIs to manage sales channels.

With this update, the list of sales channels and their parameters is accessible and editable directly from the configuration page of the Backoffice.

This configuration is only available for admin client roles.

Note: we have introduced an 'Information' section within sales channels, allowing you to store custom metadata. This data is retrievable by the integration layer when necessary.

Understanding the complexity and importance of stock management in your order lifecycle, we've introduced a new DIY interface for stock setup in the Backoffice.

This user-friendly interface enables you to easily define stock dispositions, types, and priorities. It also offers advanced settings for stock reservations, fallback stock queries, and more, empowering you with full control over your stock management.

This configuration is only available for admin client roles.

Recognizing the importance of flexible and efficient connections to external applications, we've launched a new feature in OneStock that allows easy integration with external SFTP (Secure File Transfer Protocol) applications. This enhancement is specifically designed to streamline the import and export processes of stock data for e-commerce.

It allows importing and exporting standard stock files without any custom development.