Embedded Files
Customer Service
Supporting Customer Service in Their Daily Challenges
Customer Service
Supporting Customer Service in Their Daily Challenges
Stay Organized While Navigating Your Orders
To make navigation more seamless, the page now remembers each user's preferred column order.
The configuration is saved locally and applied only for that specific user, device and browser.
➕ This feature has also been implemented on the Stock Location List page.
Improved Copy/Paste Experience in Order Details
To support Customer Service in their daily tasks, we’ve made it easier to copy key order information.
New copy icons have been added in the order summary and customer details.
In just one click, the information is copied and ready to be pasted wherever needed—saving time and reducing manual effort.
Clearer and More Intuitive Anonymisation View
The interface has been improved to make this status immediately visible, reducing ambiguity and helping agents to work more efficiently.
From the visual indicators to the removal of unnecessary actions, the experience is now clearer and better aligned with real-life usage.
Control & Transparency
Monitor & Troubleshoot webhooks
Control & Transparency
Monitor & Troubleshoot webhooks
Check webhook connections health and troubleshoot autonomously to ensure reliable event delivery and reduce manual debugging overhead.
View list and status of all configured webhooks
Access webhook details (ID, subscribed topics, hashkey)
Troubleshoot webhooks when in error and reactivate them
Display past issues and update history (last 30 days)
Stock Management
Include in stock at market launch
Stock Management
Include in stock at market launch
Enable date-based inventory filtering for seasonal product management.
Include items in stock images starting from a specified date.
Key features
Assign start dates to items
Automatic filtering based on current vs. start dates
Compatible with all stock images : stock exports, delivery promise and orchestration.
Example : Fall 2025 sneakers are to be included in stock starting September 2025
Control & Transparancy
Automatic cancellation of items
Control & Transparancy
Automatic cancellation of items
Automatically control how items are managed if an order has not met any available stock locations during orchestration.
Three automatic behavior can be triggered in case no candidates could be found:
⏸️ Do nothing, awaiting manual or external interaction
❌ Automatically cancel the remaining order items
🚩 Automatically set a specific status to the order items
The new automation can be activated directly from the Order Management Center's orchestration configuration.
Payment
Smarter refunds for Shipping Fees
Payment
Smarter refunds for Shipping Fees
We've improved the return experience to make it fairer and more transparent — for both retailers and end customers.
🔄 Automatic refunds when everything comes back
Shipping fees can now be refunded automatically when all items in an order are returned — no integration layer needed.
⚙️ Highly configurable behavior and integrated with your existing return flow
You decide which item states and shipping types should trigger a refund (e.g., skip cash-on-delivery fees if needed).
🇺🇸 Tax providers
Shipping fees are not only refunded with your payment service but also with your tax provider to keep everything compliant and accurate.
Connectors & Partners
Connectors & Partners
Carriers
Carriers
We are happy to announce our official integration with ShipStation.
With this meta-carrier connection, we can provide access to even many of your preferred carriers!
Omnichannel Commerce Platforms: Shopify
Omnichannel Commerce Platforms: Shopify
Click & Collect - Shop Search
Click & Collect - Shop Search
🔍 Looking for the right store to ship the order to, when using Click&Collect, can be painful if the retailer has a lot of them in the world.
🗺️ We enhanced the Store Search feature to be able to sort the stores in your area based on the postal code!
Tax Commit Management
Tax Commit Management
💵 We are now able to request Avalara to commit taxes for fulfilled Shopify orders.
🌎 This feature is specially relevant for U.S. orders.
And much more…
And much more…
Order Management Center (Backoffice)
Order Management Center (Backoffice)
🐛Delivery promise event disabling can now be done on the delivery
🐛 DIY Alerts : Fixed alerts that were randomly breaking and stopping to work. Fixed incorrect value display for alerts when the duration value exceeds 7 days
✨ DIY Alerts : Added proper handling when alerts are removed from draft or published versions
🐛 Fixed stock queries not persisting when accessing the stock page directly via URL
🐛Stock Queries configuration : Fixed non-functional expand/collapse chevron buttons. Removed unnecessary Stock entry from breadcrumbs. Other minor bug fixes.
🐛 Stock page : Fixed lazy loading which retrieved stock with default instead of selected stock query.
🐛 Users are now redirected to their profile page when trying to edit themselves from the Unified User page
🐛 Fixed code overlapping when scrolling in the code editor
✨ Configure the Delivery Promise faster, thanks to duplication of delivery promise configuration and entities
✨ Non compatible sales channel ids are now forbidden
Inbound outbound exchanges
Inbound outbound exchanges
✨Delivery Promise performances improvements
🐛API documentation portal: fixed missing token display across all relevant sections
Store App
Store App
🐛 Tax Calculation when delivery fees are edited manually
🐛 Customer form fields validation error after adding then deleting value is now working fine
✨ Pay by links : improve display of the expiration time
✨ You can now make email optional on user creation (documentation)
Order orchestration
Order orchestration
✨ Expiration and transition of order state can be adapted to the stock location calendar
🐛 Manual tags automatic claims not triggered
Integrators
Integrators
🐛 Fixed uncomplete carrier assignation purge
🐛 Delivery promise priorities wrongly deleted
🐛 Delivery promise stock request display
🐛 "Ghost" configuration are not appearing anymore
🐛 Config generation funel : Eresa ID now updated dynamically
Legend : ✨ new feature / 🐛 bug fix
🤩 Your feedback is gold ! 🏅
🤩 Your feedback is gold ! 🏅
Hey you, yes you! At the product team, we are looking to connect with you, our user, to learn about how you work with OneStock and shape the future of retail together.
So you are interested in helping us out? Collaborating is easy, simply click on the link below and pick a 30-min time slot to get in touch with our product team. We can't wait to chat you.
Talk to you soon,
OneStock Product Team
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