Empower customer service agents with immediate insight into a client’s order history. 

During our visits to customer service centers, we observed a recurring challenge: agents frequently had to copy and paste client emails manually just to retrieve their order history. 

The underlying need was clear — agents needed a quicker, more intuitive way to understand a customer's history before taking any action.

To address this, we delivered an immediate solution: customer service teams can now instantly view the total number of orders placed by a client — directly within the order.

Even better, with just one click, they’re taken to the order page, automatically filtered by the client’s email. This instantly displays all past orders, empowering agents with full context and enabling faster, smarter support.

Fully available for client admins and read-only for headquarters and retail directors

Other improvements

Adyen can be used across multiple countries

Gift cards: display the provider name on the Order In Store checkout to avoid selection errors

Use Uber Direct for your shipments
in UK & France (other countries to come)

To remove

The Customer Promise has been upgraded and improved to support much higher volumes. 

It now handles up to 10 times the previous volume of requests while maintaining a steady response delay. Additionally the Customer Promise response time is much lower and more stable during peaks.

This means quicker updates for your customers during peak periods.