Release note 15



Customer Service Management
Quickly know the customer 

Empower customer service agents with immediate insight into a client’s order history. 

During our visits to customer service centers, we observed a recurring challenge: agents frequently had to copy and paste client emails manually just to retrieve their order history. 

The underlying need was clear — agents needed a quicker, more intuitive way to understand a customer's history before taking any action.

To address this, we delivered an immediate solution: customer service teams can now instantly view the total number of orders placed by a client — directly within the order.

Even better, with just one click, they’re taken to the order page, automatically filtered by the client’s email. This instantly displays all past orders, empowering agents with full context and enabling faster, smarter support.

Security
Dedicated API User Management for Stronger Security
and Ease of use 

We have separated user management between human and API, as needs are different and to provide improved security.


Fully available for client admins and read-only for headquarters and retail directors





Open & Extensible OMS
Payment integrations

Use HiPay PDE or Pay By Link as your payment solution in our Order In Store

If you are already using our HiPay integration, get in touch with your OneStock contact to plan a migration to benefit from these new features.

Other improvements

Adyen can be used across multiple countries

Gift cards: display the provider name on the Order In Store checkout to avoid selection errors

Connectors & Partners

Carrier Updates

Shipment and returns:

Customer Promise

More scalable Delivery Promise

The Customer Promise has been upgraded and improved to support much higher volumes. 

It now handles up to 10 times the previous volume of requests while maintaining a steady response delay. Additionally the Customer Promise response time is much lower and more stable during peaks.

This means quicker updates for your customers during peak periods. 



And much more…

Order Management Center (Backoffice)

🐛 Minor visual bugs fixed on DIY configuration screens

🐛 Blank sales channel tab fixed on the Item Details page—an empty form now appears when no features are configured

🐛 Site default sales channel changes are now saved correctly

🐛 In Stock Location Calendar, exclusion slot claim option now stays disabled after saving—no more mixed messages

✨ When editing a stock location, invalid options now trigger a clear, helpful message when blocking the save—no more generic error toasts

🐛 Manual tag options in Configuration > Stock Location > Manual Tags can now be deleted as expected

🐛 Visual glitches in the Order Details > Stock View have been smoothed out

🐛 Fix order totals displayed for non migrated taxes

🐛 Scheduled event for transit delivery promise are now taken into account

🐛 Click & collect capacities are now postponing the delivery promise

✨ Added information when configuring the assignation ruleset

✨ Status proposition in the workflow configuration for actions and conditions

✨ Zone usage information added in the delivery promise configuration

✨ Complete configuration for shipping instructions added

Integrators

🐛 Integrators can now migrate subscriptions

✨ Custom roles, use default email configuration, no need to configure it any more.


Store App

🐛The refresh button now works as expected visually.

🐛Fixed an issue where the unavailability button was not stuck after the first click.

🐛The store app (configuration) appears with the good tabs now when you have multiple roles

🐛OIS - Orders are now created with the good delivery method

✨OIS - Customer Form - Orders can’t be placed until all required fields are completed.

✨OIS - Fixed a display issue where stock over 100 broke the tablet UI — it now shows “99+” for better readability. 

🐛Fixed order wrongly proposed to claim for less than a second

Order orchestration

🐛 Orchestration loop happening before rules over fixed

🐛 1s rules are not randomly ignored

🐛 Distance consideration is improved for candidate generation and automatic claims

Inbound outbound exchanges

✨ Improved internal webhook monitoring for better visibility and control

✨ Duplicate webhooks are now blocked to prevent database clutter

✨ We've prevented name clashes between new webhook topics and existing custom ones—avoiding unexpected breaking changes



Legend : ✨ new feature / 🐛 bug fix

🤩 Your feedback is gold ! 🏅

Hey you, yes you! At the product team, we are looking to connect with you, our user, to learn about how you work with OneStock and shape the future of retail together.

So you are interested in helping us out? Collaborating is easy, simply click on the link below and pick a 30-min time slot to get in touch with our product team. We can't wait to chat you.

Schedule a Discovery Call

Talk to you soon,

OneStock Product Team