Embedded Files
Customer Service Management
Quickly know the customer
Customer Service Management
Quickly know the customer
Empower customer service agents with immediate insight into a client’s order history.
During our visits to customer service centers, we observed a recurring challenge: agents frequently had to copy and paste client emails manually just to retrieve their order history.
The underlying need was clear — agents needed a quicker, more intuitive way to understand a customer's history before taking any action.
To address this, we delivered an immediate solution: customer service teams can now instantly view the total number of orders placed by a client — directly within the order.
Even better, with just one click, they’re taken to the order page, automatically filtered by the client’s email. This instantly displays all past orders, empowering agents with full context and enabling faster, smarter support.
Security
Dedicated API User Management for Stronger Security
and Ease of use
Security
Dedicated API User Management for Stronger Security
and Ease of use
We have separated user management between human and API, as needs are different and to provide improved security.
Human users: same flow as usual.
API users: new dedicated page with tailored tools — secure auto-generated one-time view passwords, specific API roles, and IP restrictions for extra protection
Fully available for client admins and read-only for headquarters and retail directors
Open & Extensible OMS
Payment integrations
Open & Extensible OMS
Payment integrations
Use HiPay PDE or Pay By Link as your payment solution in our Order In Store
DIY Configuration
Compatible with our Tax connector
Manage refunds and cancellation from your workflow
If you are already using our HiPay integration, get in touch with your OneStock contact to plan a migration to benefit from these new features.
Other improvements
Adyen can be used across multiple countries
Gift cards: display the provider name on the Order In Store checkout to avoid selection errors
Connectors & Partners
Connectors & Partners
Carrier Updates
Carrier Updates
Shipment and returns:
Use Startrack for your shipments in Australia
Ship to PUDO with Sending
Mondial Relay integration updated with their latest API
Pickup requests for DHL Express
Customer Promise
Customer Promise
More scalable Delivery Promise
More scalable Delivery Promise
The Customer Promise has been upgraded and improved to support much higher volumes.
It now handles up to 10 times the previous volume of requests while maintaining a steady response delay. Additionally the Customer Promise response time is much lower and more stable during peaks.
This means quicker updates for your customers during peak periods.
And much more…
And much more…
Order Management Center (Backoffice)
Order Management Center (Backoffice)
🐛 Minor visual bugs fixed on DIY configuration screens
🐛 Blank sales channel tab fixed on the Item Details page—an empty form now appears when no features are configured
🐛 Site default sales channel changes are now saved correctly
🐛 In Stock Location Calendar, exclusion slot claim option now stays disabled after saving—no more mixed messages
✨ When editing a stock location, invalid options now trigger a clear, helpful message when blocking the save—no more generic error toasts
🐛 Manual tag options in Configuration > Stock Location > Manual Tags can now be deleted as expected
🐛 Visual glitches in the Order Details > Stock View have been smoothed out
🐛 Fix order totals displayed for non migrated taxes
🐛 Scheduled event for transit delivery promise are now taken into account
🐛 Click & collect capacities are now postponing the delivery promise
✨ Added information when configuring the assignation ruleset
✨ Status proposition in the workflow configuration for actions and conditions
✨ Zone usage information added in the delivery promise configuration
✨ Complete configuration for shipping instructions added
Integrators
Integrators
🐛 Integrators can now migrate subscriptions
✨ Custom roles, use default email configuration, no need to configure it any more.
Store App
Store App
🐛The refresh button now works as expected visually.
🐛Fixed an issue where the unavailability button was not stuck after the first click.
🐛The store app (configuration) appears with the good tabs now when you have multiple roles
🐛OIS - Orders are now created with the good delivery method
✨OIS - Customer Form - Orders can’t be placed until all required fields are completed.
✨OIS - Fixed a display issue where stock over 100 broke the tablet UI — it now shows “99+” for better readability.
🐛Fixed order wrongly proposed to claim for less than a second
Order orchestration
Order orchestration
🐛 Orchestration loop happening before rules over fixed
🐛 1s rules are not randomly ignored
🐛 Distance consideration is improved for candidate generation and automatic claims
Inbound outbound exchanges
Inbound outbound exchanges
✨ Improved internal webhook monitoring for better visibility and control
✨ Duplicate webhooks are now blocked to prevent database clutter
✨ We've prevented name clashes between new webhook topics and existing custom ones—avoiding unexpected breaking changes
Legend : ✨ new feature / 🐛 bug fix
🤩 Your feedback is gold ! 🏅
🤩 Your feedback is gold ! 🏅
Hey you, yes you! At the product team, we are looking to connect with you, our user, to learn about how you work with OneStock and shape the future of retail together.
So you are interested in helping us out? Collaborating is easy, simply click on the link below and pick a 30-min time slot to get in touch with our product team. We can't wait to chat you.
Talk to you soon,
OneStock Product Team
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