Streamline customer support and elevate your team's efficiency from the very first second. This update provides an additional, highly efficient option for your teams to find and review a customer’s order history. It empowers agents to instantly access complete context the moment a customer is identified.

The Customer Profile feature delivers a centralized, single view of a customer's profile, contact details, and order history the moment they are identified. Agents can instantly locate any profile in just seconds using a name, email, or external ID. Additionally, this feature lays the groundwork for future CRM syncing and direct order creation right from the dashboard. 

What this update means:

• Offer an alternative lookup method during live interactions by searching via name, email, or external ID to quickly find the right order.

• Built to grow with you: Customer Profile is designed to connect with the tools you already use, so the information you rely on can live in one place instead of many.

• Prepare your ecosystem for advanced workflows, paving the way for future CRM integrations and direct-from-view order creation. 

Ready to give your teams this advantage? Contact your OneStock point of contact to activate Customer Profile today.

When staff are picking, packing, or receiving orders, every second of hesitation adds up. With this update, a clear badge now appears directly on the product whenever it belongs to a bundle, right at the moment your teams need to know it.

The bundle badge feature automatically displays a clear visual indicator on any product that belongs to a bundle. This badge appears dynamically the moment your teams are picking, packing, or receiving orders. It follows the item consistently through key operational steps 

What this update means:

• Speed up picking by letting staff instantly spot bundle items on-screen without cross-checking.

• Reduce handling errors using a continuous visual cue that helps teams keep bundle components together.

• Ensure end-to-end consistency with a unified badge tracking items through every relevant step: Claim, Bag/Pack, Bag/Pack Scan, Receive,..

Gain complete flexibility over financial workflows by removing PSP vendor lock-in

Retailers/System integrators can now implement custom capture and refund logic inside their own payment connectors. OneStock automatically triggers these actions at the precise moment required during dispatch or return events. This allows the OMS to fully own the payment lifecycle, regardless of your chosen PSP.

What this update means:

• Deploy custom PSP integrations using your own connectors to manage automated capture and refund logic.

• Automate financial workflows that trigger instantly alongside real-time dispatch and return events.

• Centralize payment lifecycles within the OMS to eliminate manual workarounds and data gaps.

Boost conversion rates by displaying granular delivery details at the shipment level. Clear dates and costs for split baskets offer maximum transparency at checkout. This empowers customers to purchase with complete confidence.

Delivery Promise now calculates precise dates and costs for each individual shipping route within an order. This enhancement perfectly supports split baskets involving different carriers or fulfillment sources. It works automatically through your existing requests with no code changes required.

What this update means:

• Display separate delivery dates and fees directly in the checkout basket when an order is split across multiple fulfillment locations.

No changes required: this new level of detail is available directly through your existing Delivery Promise requests.