Release note 21

Customer Service

Appeasements for customer service

Empower customer service agents to appeasements directly within OneStock OMS. Instantly turn around poor experiences, enhancing customer loyalty and retention. The system automatically logs applied appeasements and triggers an immediate refund via webhook, streamlining your operations.

🔎Full documentation here

Store Experience
Picking Upgrades: Scan and Print for Maximum Flexibility

We've updated the Picking page with two features that give your team more flexibility, whether you're working fully digital or need a backup option.

📸 Integrated Camera Scanning

We already offer camera scanning across multiple Store App pages, and we've now added it to the Picking page to streamline that workflow too.

The camera scan turns any device with a camera into a scanning device, so your team can verify they're preparing the right items without needing dedicated hardware.

🔎 Full documentation here

📄 Printable Picking Support

You can now generate a snapshot of your picking list directly from the Picking Progress page.

This document works in digital form or printed, which is useful for wifi dead zones, limited network areas, or when the device you're working on isn't portable (think store backrooms or storage areas where mobility is limited). The PDF is clean and organized, ready to use however your team needs it.

🔎Full documentation here

Customer Service & AI

Smarter order search in the backoffice

Finding a specific case among hundreds of thousands of orders can be time-consuming, especially when the search is complex.

With Ask AI, you no longer need to stack filters or guess the right criteria. Simply describe what you’re looking for in plain language, and the system instantly returns the right list of orders.

Each text search also generates a unique URL, making it easy to share results with colleagues or save them as browser bookmarks for later use.

👀 More info here

Order Orchestration
Orchestration Visualization

To understand how OneStock selects the best location for every order, we are excited to introduce the Orchestration Visualization Interface.

This feature brings new detail helping users identify :

When the sourcing process started and finished
Where the key allocation logic succeeded
Who were the stock location candidates
Why specific locations were rejected

The above information will be available for every order in the order history page.

This feature is currently in early access. If you'd like to be part of the early adopter group, contact your Customer Success Manager.

Open OMS
Troubleshooting center

We have extended diagnostic capabilities to include a centralized troubleshooting tool. You can now access detailed technical logs and error descriptions directly within the OneStock platform without requesting internal data from our support teams.

The tool allows identifying specific failure points fast, thanks to it's native filtering capabilities. So you can get from issue to solution in record time.

In this release, we're rolling out Carrier logs. More will follow in the coming ones.

This feature is currently in early access. If you'd like to be part of the early adopter group, contact your Customer Success Manager.

Open OMS
Shopify Connector Enhancements

We are continuing to enhance and strengthen our Shopify integration across customer experience, documentation, and technical foundations.

Open OMS
Improved Click & Collect Experience with Shopify

Release Shopify V61

OneStock’s Shopify connector now supports Shopify’s native “Pickup in Store” for Click & Collect orders.

Previously, due to Shopify limitations, Click & Collect orders were created via Ship-to-Address, preventing them from following Shopify’s standard pickup journey.

🎁 Now, by using Shopify's native “Pickup in Store” extension, we provide a smooth checkout option fully aligned with Shopify’s best practices.

Open OMS
New Shopify Connector Documentation Now Available

Release Shopify V61

We've revamped the documentation for the OneStock Shopify connector.

The updated documentation provides comprehensive guidance for teams working with the connector. It covers data and order synchronization, OneStock and Shopify configuration, inventory workflows and order routing, technical guidelines and known limitations, plus prerequisites and installation steps.

This gives teams a complete reference for implementation, configuration, and troubleshooting.

👉 Access the documentation here

Open OMS
Stronger Foundations for Growth

Release Shopify V61.1

The Shopify connector is a key integration within the OneStock ecosystem, and strengthening it is part of our broader strategy to continuously improve the reliability and performance of our products.

We’ve completed Phase 1 of a major technical rework of the connector.

While no new features are introduced, this update significantly improves stability, scalability, and overall reliability.

The connector now benefits from improved code quality, enhanced monitoring, streamlined testing processes, and a more scalable architecture ensuring smoother operations and better support for high-volume clients.

🔭 What’s next?

Phase 2 will focus on further stabilizing and optimizing webhook management.

And much more…

Customer service application

✨ Improve payment logs

Order orchestration

🐛 Back Office: Allowed configuration of execution time and calculation period greater than 30 days.

Payments

🐛 Adyen Pay by Links cancelled when an Order In Store basket is cancelled

🐛 Timeout issues for HiPay

🐛 Edge cases with tax calculations

✨ Shipping costs to be ignored at settlement (cash on delivery)

✨ Improve payment logs

Store App

✨ Added Collection Date to the customer search page

🐛Fixed user page translation issues

Open OMS (integrators)

Legend : ✨ new feature / 🐛 bug fix

Technical API & Webhook changes

API & Webhook Updates

API : POST/Orders (v4): Now the parent_order_id has to be set in the order section

🫵 Influence the future of OneStock

Hey you, yes you! At the product team, we are looking to connect with you, our user, to learn about how you work with OneStock and shape the future of retail together.

So you are interested in helping us out? Collaborating is easy, simply click on the link below and pick a 30-min time slot to get in touch with our product team.

Schedule a Discovery Call

Talk to you soon,

The OneStock Product Team

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