Release note 20

Customer Service

Payment Management for Web Orders

OneStock now enables smarter payment handling for web orders, aligning financial events with real-world fulfillment. Payments can be settled at dispatch and refunded automatically when items are returned, helping you to maintain accurate, compliant, and transparent financial flows.

This enhancement will help you to support complex omnichannel operations, especially if you are operating in demanding markets like the United States, where precise payment orchestration is essential.

The feature will be available with our Adyen integration. Compatibility with HiPay, Stripe and our payment connector will come shortly after.

Please get in touch with your customer success manager to get started with unified payments today.

Customer Service
One-Glance Order History

We've added an Order Status Timeline that summarizes an order’s current state at a glance, showing where it sits in the overall lifecycle, and highlighting key parcel milestones and evolution.

Learn more

The feature requires some configuration to be displayed. Feel free to reach out to your Onestock contact.

Open OMS

Extend the Customer Service

Following our work on making our UI extensible, we have added two new injection points in our Customer Service application :

Bulk actions in the order list page
Action in an order page

Now, through this UI extension points, you can extend the Customer Service Portal to, for example, allow users to :

Fetch live data from your CRM when your customer service teams get a call from a client about their order
Trigger a synchronization of orders to the ERP
[Input your unique awesome business case here]

Learn more here.

Open OMS
More flexibility for extending stock management

System Integrators can now automate line item state changes based on reservation stock changes. For example, when a reservation moves from future stock to on hand, the corresponding lines can automatically transition to claimed state.

We've also added an API extensibility point to the reservations module. System Integrators can now move reservations between stocks programmatically, enabling scenarios like:

Automatically reserving high-priority orders when on hand stock becomes available
Building custom backoffice pages for manual reservation management

Learn more here

Customer Promise
Refine Customer Promise Computation

You can now distribute any order across stock locations based on workload capacities, without relying on the Store App, ensuring each order is sourced from the most suitable location. This workload-aware distribution also improves date computation, taking into account detailed operational constraints across any type of stock location to provide a more precise and reliable estimated delivery date.

Customer Promise now supports configurable custom metrics returned alongside the date estimation, enabling to retrieve both standard values and any additional cost or metric they define.

And much more…

Order Management Center (Backoffice)

🐛Fixed a bug where customized views in Workflow settings were not saved.

🐛Resolved an error when creating or duplicating execution time slots.

🐛Fixed timezone issues (US/Pacific) in the Carrier Calendar.

✨ Added 'Collection Date' information to parcel data.

✨ Updated webhooks to include the Parent Order ID

🐛Fixed a layout issue where the workflow dropdown menu was cut off

✨ Removed delay to be able to reuse a user email after deletion to create a new user

Order orchestration

🐛 Ensured the operations applies correctly when recalculating delivery dates.

✨ Back in stock re-orchestration is now triggered on orchestration's rule stock query instead of on general network stock availability (transfers between stock locations, that don't change whole stock network, trigger back in stock events)

Payments

✨ Receive a single refund notification when multiple items of the same order are returned

✨ Configure the preferred gift card provider to use for refunds when using multiple providers

✨ Receive transaction notifications to send e-tickets when processing an Order In Store with a SoftPos or a Pay by link

Store App

✨ Added configuration options for extensions and icons in the Store App menu.

🐛Adjusted page layout padding in the Store App for better visibility

🐛 Corrected a display bug regarding expected returns in the Store App

🐛 Fixed a display issue where dispatched parcels remained visible after refreshing

🐛 Support access to users management page for users logging in with SSO

Open OMS (integrators)

✨Updated Delivery Promise to return out-of-stock items during partial responses

Legend : ✨ new feature / 🐛 bug fix

Technical API & Webhook changes

API & Webhook Updates

API : GET /configurations: Now returns a 404 Not Found status code if the provided site_id does not exist (previously returned a 200 status with common configuration or empty JSON).

Webhooks: The "Order Shipping instructions", "State Changes", and "Order Entity Update" notifications now include Parent_Order_ID.

Influence the future of OneStock

Hey you, yes you! At the product team, we are looking to connect with you, our user, to learn about how you work with OneStock and shape the future of retail together.

So you are interested in helping us out? Collaborating is easy, simply click on the link below and pick a 30-min time slot to get in touch with our product team.

Schedule a Discovery Call

Talk to you soon,

The OneStock Product Team

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